Privacy policy

Last updated: 21 August 2026

RESTED operates the website lookrested.co.uk and provides the related products, content, features and services available through our website (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.

This Privacy Policy explains how RESTED collects, uses, stores and shares your personal information when you visit our website, place an order, communicate with us, or otherwise interact with our Services.

For the purposes of applicable UK data protection law, RESTED is responsible for the personal information described in this Privacy Policy.

If you have any questions about this Privacy Policy or how your personal information is handled, contact us at support@lookrested.co.uk.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with RESTED, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

This may include:

  • Products purchased

  • Items added to your basket

  • Order history

  • Returns and refunds

  • Delivery information

  • Payment status

  • Transaction details

Payment Information

Payments are processed through Shopify and our authorised payment providers.

Payment information may include your payment method, transaction information and payment confirmation details.

Full payment card details are generally processed directly by our payment providers rather than stored directly by RESTED.

Account Information

If account functionality is available, we may process information such as:

  • Account username

  • Password or authentication information

  • Preferences

  • Account settings

Communications

We collect information you provide when you contact us, including through:

  • Customer support requests

  • Return or refund requests

  • Emails

  • Reviews

  • Other communications with RESTED

Device and Technical Information

When you use our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Network information

  • Unique device or online identifiers

Website Usage Information

We may collect information about how you interact with our website, including:

  • Pages viewed

  • Products viewed

  • Items added to your basket

  • Checkout activity

  • Referring pages or websites

  • Approximate interaction times

  • Other activity relating to your use of the Services

How We Collect Personal Information

We may collect information:

Directly From You

For example, when you:

  • Place an order

  • Contact customer support

  • Request a refund or return

  • Subscribe to marketing communications

  • Create an account

  • Submit a review

  • Otherwise provide information to us

Automatically

We may collect certain technical and usage information automatically when you access our website through cookies, pixels and similar technologies.

From Shopify and Service Providers

We may receive information from companies that help us operate RESTED, including:

  • Shopify

  • Payment processors

  • Delivery and fulfilment providers

  • Customer support providers

  • Analytics providers

  • Marketing platforms

  • Fraud prevention providers

From Business and Marketing Partners

Where permitted by law, we may receive information from advertising, analytics or other business partners.

How We Use Your Personal Information

We may use your personal information for the following purposes.

Processing and Fulfilling Orders

We use information to:

  • Process your purchase

  • Confirm your order

  • Process payment

  • Arrange delivery

  • Provide order updates

  • Handle returns and refunds

  • Provide customer service

Where necessary to fulfil your purchase, we generally process this information because it is necessary to perform our contract with you.

Operating and Improving RESTED

We may use information to:

  • Operate our website

  • Remember preferences

  • Improve website functionality

  • Understand how customers use the Services

  • Improve products and customer experience

  • Diagnose technical issues

Where appropriate, we may rely on our legitimate interests in operating, protecting and improving our business and Services.

Customer Support

We use information you provide to respond to questions, resolve issues, process requests and maintain our relationship with you.

Depending on the circumstances, this processing may be necessary to perform our contract with you or based on our legitimate interests in providing customer support.

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

  • Send promotional emails

  • Tell you about RESTED products or offers

  • Measure advertising performance

  • Show relevant advertisements

  • Understand the effectiveness of marketing campaigns

Where consent is legally required, we will rely on your consent.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

You can also contact support@lookrested.co.uk.

Security and Fraud Prevention

We may process information to:

  • Detect fraudulent transactions

  • Prevent misuse of our Services

  • Protect customers

  • Protect RESTED

  • Secure our website and checkout

  • Investigate suspicious activity

We generally rely on our legitimate interests in keeping our business and customers secure, as well as complying with applicable legal obligations.

Legal and Regulatory Obligations

We may process information where necessary to:

  • Comply with applicable laws

  • Maintain required business and transaction records

  • Respond to lawful requests from authorities

  • Establish, exercise or defend legal claims

  • Enforce our policies and agreements

Where applicable, this processing is necessary to comply with our legal obligations.

Cookies and Similar Technologies

RESTED and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, analyse performance and support advertising.

Some cookies are necessary for the operation of the website, such as those required for:

  • Shopping basket functionality

  • Checkout

  • Security

  • Authentication

Other cookies, including certain analytics and advertising technologies, may require your consent.

Where required by UK law, non-essential cookies will not be used until you have provided the appropriate consent.

You can manage available cookie choices through the cookie controls provided on our website.

Please see our Cookie Policy for additional information.

How We Share Personal Information

We may share personal information where reasonably necessary to operate RESTED.

Shopify

Our store is hosted and powered by Shopify.

Shopify processes personal information in order to provide the ecommerce platform and related services used by RESTED.

Information submitted through our website may therefore be processed by Shopify.

You can learn more about Shopify's handling of customer information through the Shopify Consumer Privacy Policy.

Service Providers

We may provide information to companies that perform services on our behalf, including:

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Website hosting

  • Data storage

  • Analytics

  • Customer support

  • Email services

  • Marketing

  • Advertising

  • Fraud detection

  • IT and security services

These providers may process information only as permitted by their agreements with us and applicable law.

Business and Marketing Partners

Where legally permitted, we may share or make information available to advertising or marketing partners to provide and measure advertisements.

Where consent is legally required, such processing will be subject to your consent.

When You Request or Authorise Sharing

We may disclose information where you ask us to do so or where it is necessary to provide a service you have requested.

For example, we may provide your delivery details to a shipping carrier so your order can be delivered.

Legal Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to a valid legal request

  • Protect our legal rights

  • Protect customers or others

  • Prevent fraud or unlawful activity

  • Enforce our terms and policies

Business Transactions

If RESTED is involved in a merger, acquisition, restructuring, financing, sale or transfer of all or part of the business, personal information may be disclosed as part of that transaction where permitted by law.

Relationship With Shopify

Shopify collects and processes information relating to your use of our store in order to provide its ecommerce services.

Information you provide through RESTED may be transmitted to Shopify and other service providers, including providers located outside the United Kingdom.

Shopify may also process certain information independently for its own permitted purposes and enhanced Shopify services.

You can learn more through the Shopify Consumer Privacy Policy.

You may also access Shopify's privacy tools through the Shopify Privacy Portal.

International Transfers

Some of the service providers used to operate RESTED, including Shopify and other technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally and UK data protection law requires safeguards, we will rely on an appropriate lawful transfer mechanism.

Depending on the destination and circumstances, this may include:

  • UK adequacy regulations

  • The UK International Data Transfer Agreement

  • The UK Addendum to approved contractual clauses

  • Other safeguards permitted under applicable UK data protection law

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period depends on factors including:

  • The nature of the information

  • How long your account remains active

  • Whether the information is required to fulfil an order

  • Customer service requirements

  • Fraud prevention

  • Legal, accounting and tax obligations

  • The need to resolve disputes

  • The need to establish or defend legal claims

When information is no longer reasonably required, we may delete or anonymise it, subject to applicable legal requirements.

Security

We use reasonable organisational and technical measures designed to protect personal information.

However, no website, electronic communication or storage system can be guaranteed to be completely secure.

You should avoid sending highly sensitive or confidential information through unsecured communication channels.

If you believe your information or RESTED account has been compromised, contact support@lookrested.co.uk.

Your UK Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information.

These may include:

Right of Access

You may request information about the personal information we hold about you and, where applicable, request a copy.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to Erasure

In certain circumstances, you may ask us to delete personal information we hold about you.

Right to Restrict Processing

You may have the right to request that we restrict how we process certain personal information.

Right to Object

You may have the right to object to certain processing, including processing based on legitimate interests.

You have the right to object to the use of your personal information for direct marketing at any time.

Right to Data Portability

In certain circumstances, you may request that personal information you provided to us be supplied in a structured, commonly used and machine-readable format or transferred to another organisation.

Right to Withdraw Consent

Where our processing is based on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

To exercise a privacy right or ask a question about your personal information, contact:

support@lookrested.co.uk

We may need to verify your identity before completing certain requests.

We will respond in accordance with applicable UK data protection law.

We will not discriminate against you or provide you with a lower standard of service because you have exercised a data protection right.

Marketing Preferences

You can unsubscribe from RESTED promotional emails at any time by selecting the unsubscribe link contained in the email.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications, such as:

  • Order confirmations

  • Shipping updates

  • Return or refund communications

  • Important account messages

  • Customer support responses

For help with your communication preferences, contact support@lookrested.co.uk.

Third-Party Websites

Our website may contain links to websites, social networks or services operated by third parties.

RESTED does not control the privacy practices of independent third-party websites.

If you visit another website through a link from RESTED, we recommend reviewing that organisation's privacy policy before providing personal information.

Children's Privacy

RESTED is not intended for use by children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact support@lookrested.co.uk so that we can review the matter.

Complaints

If you have a concern about how RESTED collects or uses your personal information, please contact us first at:

support@lookrested.co.uk

We will try to address your concern.

If you are dissatisfied with our response, you also have the right to make a complaint to the UK Information Commissioner's Office (ICO).

More information about your data protection rights and making a complaint is available through the ICO website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our Services

  • Changes to our service providers

  • Legal or regulatory requirements

  • Changes to our privacy practices

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date where appropriate.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Email: support@lookrested.co.uk