Shipping policy
Last updated: 21 August 2026
Thank you for shopping with RESTED. This Shipping Policy explains how we process and deliver orders placed through lookrested.co.uk.
If you have any questions about your order or delivery, please contact us at support@lookrested.co.uk.
Order Processing
Once your order has been placed successfully, you will receive an order confirmation by email.
Orders are prepared for shipment as quickly as possible. Processing times may vary during weekends, public holidays, promotional periods, product launches, or periods of unusually high order volume.
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.
If you have not received an expected order confirmation or shipping update, contact support@lookrested.co.uk.
Shipping Destinations
RESTED primarily serves customers in the United Kingdom.
Available delivery destinations will be shown during checkout. If your location cannot be selected at checkout, we are currently unable to deliver there.
For questions about delivery availability, contact support@lookrested.co.uk.
Shipping Costs
RESTED currently offers free shipping on eligible orders, as displayed on our website and at checkout.
Any applicable delivery charge will always be shown before you complete your purchase.
We reserve the right to change shipping promotions or delivery rates for future orders. Any changes will not affect orders that have already been accepted.
Estimated Delivery Times
Estimated delivery times will be displayed on our website, during checkout, or in your order confirmation where applicable.
Delivery estimates begin after your order has been processed and dispatched.
Please note that estimated delivery times are not guaranteed unless we expressly state otherwise.
Occasional delays may occur because of circumstances outside our reasonable control, including:
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Courier delays
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Severe weather
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Public holidays
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High order volumes
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Transport disruption
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Customs or border processing where applicable
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Other unexpected logistical issues
If your order is significantly delayed, please contact support@lookrested.co.uk and we will assist you.
Your statutory rights under applicable UK consumer law are not affected.
Tracking Your Order
Where tracking is available, tracking information will normally be provided after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your dispatch confirmation.
If your tracking information has not updated for an extended period or you believe there may be a problem with your shipment, contact support@lookrested.co.uk.
Incorrect Shipping Information
Please check your shipping information carefully before completing your order.
If you notice an error in your delivery details, contact support@lookrested.co.uk as soon as possible.
We will try to update the information before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process or has already been shipped.
Customers are responsible for providing accurate delivery information when placing an order.
Lost Orders
If tracking indicates that your parcel has not arrived within a reasonable period, please contact us at support@lookrested.co.uk.
We will review the shipment and, where appropriate, work with the delivery carrier to investigate the issue.
RESTED remains responsible for goods during delivery until they come into your physical possession, or the possession of another person you have identified to receive them, subject to applicable UK consumer law.
Packages Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please first check:
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Around the delivery location
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With other members of your household
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With neighbours where appropriate
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Any safe place identified by the carrier
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Any delivery notification provided by the carrier
If you still cannot locate the parcel, please contact support@lookrested.co.uk so we can review the situation.
Damaged Orders
Please inspect your order when it arrives.
If your parcel or product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@lookrested.co.uk.
Please include your order details and, where helpful, photographs of the damaged or incorrect item.
We will review the issue and work to make it right.
Your statutory rights regarding faulty, damaged, or incorrectly supplied goods are not affected.
Multiple-Item Orders
If your order contains multiple products, they may occasionally be dispatched separately.
If this happens, you may receive more than one parcel or tracking update.
You will not be charged additional shipping fees because an order has been divided into separate shipments unless this was clearly agreed before purchase.
Delivery Delays Outside Our Control
We are not responsible for delays caused by events that we could not reasonably control.
However, if a significant delay occurs, we will take reasonable steps to minimise the impact and assist you where appropriate.
Nothing in this Shipping Policy limits your rights under applicable UK consumer law.
Returns and Refunds
Shipping-related returns and refunds are handled in accordance with our Returns & Refund Policy.
If you would like to request a return or have a question about a refund, contact:
Contact Us
For questions about shipping, tracking, delayed deliveries, lost parcels, or damaged orders, contact us at: