Terms of service

Last updated: 21 August 2026

Overview

Welcome to RESTED.

The terms “we”, “us” and “our” refer to RESTED. RESTED operates lookrested.co.uk, including the information, content, features, products and services available through the website (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

These Terms & Conditions, together with the policies referred to within them, explain the terms that apply when you browse our website, create an account, place an order or otherwise use our Services.

Please read these Terms carefully before using our website or purchasing from RESTED.

By using our Services, you agree to these Terms & Conditions and acknowledge our Privacy Policy.

Nothing in these Terms limits or excludes any rights you have under applicable UK consumer law.

1. Using Our Website

You may use our website only for lawful purposes.

When placing an order or creating an account, you agree to provide information that is accurate, current and complete.

You are responsible for keeping any account login details confidential and for activity occurring through your account.

You must not use our website:

  • For fraudulent or unlawful purposes

  • To interfere with the operation or security of the website

  • To introduce viruses, malicious code or other harmful technology

  • To gain unauthorised access to our systems or accounts

  • To infringe the rights of RESTED or any third party

  • To collect personal information about others without lawful authority

  • To send spam or unauthorised promotional communications

  • To misrepresent your identity or impersonate another person

We may restrict or suspend access where we reasonably believe our website is being misused.

2. Eligibility to Purchase

You must be legally capable of entering into a contract to place an order through our website.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the payment method selected.

Products purchased through RESTED are intended primarily for personal use and not for unauthorised commercial resale.

3. Our Products

We make reasonable efforts to describe and display our products accurately.

However, product colours and appearance may vary slightly depending on your screen, device, lighting and display settings.

Packaging may also occasionally differ from photographs shown on our website without affecting the product itself.

Product descriptions, availability and other information may be updated from time to time.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in this section affects your statutory rights where goods are faulty, not as described or otherwise fail to meet requirements under applicable UK consumer law.

4. Product Information and Cosmetic Results

RESTED Eye Repair Stick is a cosmetic personal care product.

Information provided on our website is intended to explain the product, its ingredients, its intended cosmetic use and the appearance-related benefits it is designed to provide.

Individual experiences and cosmetic results may vary.

Information provided through our website is not intended to constitute medical advice, diagnosis or treatment.

If you have a medical condition, existing eye or skin condition, known allergy, or concerns about whether a cosmetic product is suitable for you, you should seek appropriate professional advice where necessary.

Always use the product according to the instructions provided.

5. Orders

When you submit an order, you are making an offer to purchase the products included in that order.

After receiving your order, we may send an acknowledgement confirming that we have received it.

An order is accepted once we confirm acceptance or otherwise begin fulfilling the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Payment cannot be authorised

  • Pricing or product information contains an obvious error

  • We reasonably suspect fraud or misuse

  • Delivery cannot be completed to the provided destination

  • An order appears to have been placed for unauthorised resale

If payment has already been taken for an order that we cannot fulfil, we will arrange an appropriate refund.

Your statutory cancellation rights and our additional return arrangements are explained in our Returns & Refund Policy.

6. Prices and Payment

Prices displayed on our website will be shown in the applicable currency.

Where VAT or other applicable taxes are required to be included in the displayed consumer price, they will be handled in accordance with applicable law.

Any delivery costs or other mandatory charges applicable to an order will be clearly communicated before you complete your purchase.

We may change product prices at any time, but changes will not affect orders that have already been accepted unless required to correct an obvious pricing error and permitted by law.

Promotional offers, discounts and bundle pricing may be subject to separate conditions.

You agree to provide accurate billing and payment information when placing an order.

Payments may be processed by Shopify or other authorised third-party payment providers.

7. Shipping and Delivery

We aim to process and deliver orders within the delivery estimates communicated on our website or during checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.

Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruption, severe weather, customs procedures or other unexpected events.

Where UK consumer law requires goods to be delivered within a particular period, your statutory rights remain unaffected.

Risk During Delivery

RESTED remains responsible for your order while it is being delivered until the goods come into your physical possession, or the possession of another person you have identified to receive them.

If you arrange your own carrier independently rather than choosing a delivery option offered by RESTED, different rules may apply.

If your order appears to be lost, damaged or incorrectly delivered, contact:

support@lookrested.co.uk

8. Returns, Cancellations and Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy.

RESTED currently provides a 30-day return policy subject to the eligibility requirements stated in that policy.

Customers purchasing online may also have statutory cancellation and return rights under UK consumer law.

Certain sealed personal care products may be exempt from change-of-mind cancellation rights once opened where the relevant health protection or hygiene exception legally applies.

This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.

For return or refund questions, contact:

support@lookrested.co.uk

9. Promotions and Discounts

From time to time, RESTED may offer:

  • Discounts

  • Promotional codes

  • Bundle offers

  • Multi-buy offers

  • Limited-time promotions

  • Other promotional incentives

Additional terms may apply to individual promotions.

Unless otherwise stated, promotions cannot necessarily be combined.

We reserve the right to withdraw or amend promotions prospectively where reasonably necessary, but this will not affect orders that have already been validly accepted under an applicable promotion.

Promotions will be presented in accordance with applicable consumer law.

10. Intellectual Property

The content available through the RESTED website, including our:

  • Brand name

  • Logos

  • Product imagery

  • Graphics

  • Videos

  • Written copy

  • Page designs

  • Product names

  • Illustrations

  • Website content

may be owned by or licensed to RESTED and may be protected by copyright, trademark and other applicable intellectual property laws.

You may access our website for personal, non-commercial use.

Unless permitted by law or authorised by us, you must not reproduce, republish, distribute, modify, commercially exploit or otherwise use protected RESTED content without permission.

Third-party trademarks and intellectual property appearing on our website remain the property of their respective owners.

11. Shopify

RESTED's online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that enables us to operate our online store.

However, purchases made through lookrested.co.uk are transactions between you and RESTED, not between you and Shopify.

Shopify may process certain information relating to your use of our store as described in our Privacy Policy and Shopify's applicable privacy documentation.

12. Privacy

We take the handling of personal information seriously.

Our collection and processing of personal information is described in our Privacy Policy.

Our Privacy Policy explains, among other things:

  • What personal information we collect

  • Why we process it

  • How information may be shared

  • How long information may be retained

  • Your data protection rights

  • How to contact us about privacy matters

Privacy questions can be sent to:

support@lookrested.co.uk

13. Cookies

Our website may use cookies and similar technologies for purposes including:

  • Website functionality

  • Shopping basket functionality

  • Security

  • Analytics

  • Remembering preferences

  • Marketing and advertising

Where required under UK law, non-essential cookies will be used subject to the appropriate consent.

More information is provided in our Privacy Policy and Cookie Policy.

14. Third-Party Services and Links

Our Services may contain links to or integrations with websites, services, payment providers, social networks or other platforms operated by third parties.

We do not control independent third-party websites.

Your use of a third-party service may be governed by that provider's own terms and privacy practices.

We are not responsible for the content or practices of independent third-party websites simply because a link to them appears on our website.

You should review the applicable terms and policies before using third-party services.

15. Reviews, Feedback and User Content

You may have the opportunity to submit reviews, comments, photographs, feedback or other content.

When submitting content, you confirm that:

  • The content reflects your genuine experience or opinion

  • You have the necessary rights to submit it

  • It does not infringe another person's intellectual property or privacy rights

  • It is not unlawful, misleading, defamatory or abusive

  • You disclose any incentive or compensation received where required

By submitting content for publication through RESTED, you grant us permission to display, reproduce and use that content in connection with operating and promoting RESTED, subject to applicable law.

We may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, misleading, abusive or unrelated to the product or Service.

We do not knowingly create or publish fake consumer reviews.

16. Errors and Inaccuracies

Occasionally our website may contain typographical errors, inaccuracies or omissions relating to information such as:

  • Product descriptions

  • Availability

  • Prices

  • Promotions

  • Delivery information

We may correct genuine mistakes and update information when identified.

Where an error affects an order you have already placed, we will act reasonably and in accordance with applicable consumer law.

Nothing in this section gives us the right to remove or override statutory consumer rights.

17. Availability of the Website

We aim to keep our website available and functioning properly.

However, we cannot guarantee that the website will always be uninterrupted or error-free.

We may temporarily suspend, restrict or modify parts of the website where reasonably necessary for:

  • Maintenance

  • Security

  • Technical upgrades

  • Operational reasons

  • Circumstances outside our reasonable control

We will try to minimise disruption where reasonably possible.

18. Our Responsibility to You

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence where liability cannot legally be excluded

  • Fraud or fraudulent misrepresentation

  • Goods for which liability cannot legally be excluded

  • Your statutory consumer rights

  • Any other liability that cannot legally be excluded or restricted

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill where applicable.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Our products and Services are provided primarily for private consumer use. We are generally not responsible for business losses arising from use of products purchased primarily for personal purposes, to the extent permitted by law.

Nothing in these Terms affects your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

19. Events Outside Our Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Natural disasters

  • Transport disruption

  • Carrier interruption

  • Industrial disputes

  • Government action

  • Major telecommunications failures

  • Other events we could not reasonably prevent

If such an event materially affects your order, we will take reasonable steps to communicate with you and minimise the impact.

Your statutory consumer rights remain unaffected.

20. Suspension or Termination

We may suspend or terminate access to certain Services where reasonably necessary, including if you materially breach these Terms, engage in fraudulent activity or misuse our website.

Termination does not affect rights or obligations that arose before termination.

Provisions that logically need to continue after termination, including intellectual property and liability provisions, will continue where appropriate.

21. Severability

If any part of these Terms is found by a court or competent authority to be unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

22. No Waiver

If we delay exercising a right under these Terms, this does not necessarily mean that we have waived that right.

A waiver relating to one situation does not automatically constitute a waiver in another situation.

23. Transfer of Rights

You may not transfer your contractual rights or obligations to another person where doing so would materially affect our rights without our consent, except where applicable law gives you the right to do so.

We may transfer our rights or obligations to another organisation where reasonably necessary, provided that doing so does not reduce your rights under these Terms.

24. Governing Law and Disputes

These Terms are intended to operate alongside the mandatory consumer protections available to customers in the United Kingdom.

If you are a consumer residing in the United Kingdom, nothing in these Terms deprives you of mandatory protections provided by the laws applicable to you.

Where a dispute arises, we encourage you to contact us first so we can try to resolve it directly.

Contact:

support@lookrested.co.uk

Your rights to bring proceedings before a court with jurisdiction under applicable law are not restricted by this section.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our Services

  • Our business practices

  • Applicable laws or regulations

  • Technology

  • Operational requirements

Any updated version will be published on our website.

Changes will apply prospectively from the date the updated Terms take effect and will not retrospectively change the contractual terms of an order already accepted unless permitted or required by law.

26. Entire Agreement

These Terms, together with the policies and information expressly incorporated into your purchase, form the agreement governing your use of our Services and purchases through RESTED.

Nothing in this section excludes representations or rights that cannot lawfully be excluded.

27. Contact

If you have questions regarding these Terms & Conditions, an order, or your use of RESTED, contact us at:

support@lookrested.co.uk