Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at support@lookrested.co.uk.
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, please contact us at support@lookrested.co.uk.
Damages and Issues
Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong product.
This allows us to review the issue and make it right.
Please contact support@lookrested.co.uk with your order details and, where appropriate, photographs showing the issue.
Your statutory rights regarding faulty, damaged, or incorrectly supplied goods are not affected by this policy.
Personal Care Products
RESTED Eye Repair Stick is a personal care product.
For health and hygiene reasons, products that have been opened, used, or had any hygiene seal removed may not be eligible for a change-of-mind return.
This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied, or not as described.
If you are unsure whether your item is eligible for a return, please contact support@lookrested.co.uk before sending it back.
Exchanges
We do not currently offer direct exchanges.
The quickest way to receive a different item is to return your eligible product and place a new order once your return has been accepted.
For help, contact support@lookrested.co.uk.
UK Cancellation Rights
If you purchase from us online, you may have the right under UK consumer law to cancel your order within 14 days of receiving your goods, without giving a reason.
After notifying us of your cancellation, eligible goods should normally be returned within a further 14 days.
Certain products may be exempt from this right, including sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed.
To exercise your cancellation right, contact us at support@lookrested.co.uk.
Nothing in this policy limits or excludes any rights you may have under applicable UK consumer law.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method.
Please allow additional time for your bank, card provider, or payment provider to process and display the refund.
Where your statutory cancellation rights apply, refunds will be processed in accordance with applicable UK consumer law.
If you have any questions regarding a refund, please contact support@lookrested.co.uk.
Contact
For any questions regarding returns, refunds, damaged orders, or this policy, contact us at: